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Open Your Privacy Policy Choices

Your account data, wallet records, privacy requests and cookie choices are handled under this Privacy Policy before you open the lobby or use Touch 'n Go, GrabPay, Boost…

Account data scopeCookie choicesWallet record contextPrivacy request paths
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kodomo99 Open Your Privacy Policy Choices
CONTACT ROUTES

Check Privacy Contact Paths

Questions about this Policy should reach the team that can check your account, wallet record or device session without asking you to repeat private data in open chat.

Live chat privacy help Use live chat when you need a quick answer about what data is stored on your account. Our team can confirm the request path, then move sensitive follow-up to a safer channel when needed.
Email privacy requests Send privacy questions, correction requests or deletion enquiries by email when you need a written record. Include your account ID and avoid sending card images or extra identity files unless we ask.
Wallet record checks For Touch 'n Go, GrabPay, Boost dan FPX privacy questions, share the transaction time and reference only. We use those details to locate the payment record without exposing more personal data.
HANDLING RULES

Browse kodomo99 Data Handling Standards

Our handling rules cover the full account journey: joining, logging in, using cookies, making payments, asking support questions and closing records when they are no longer required.

Account data collected

We collect details you provide during account setup, such as login credentials, contact fields and verification responses. We use them to identify your account, protect access and answer privacy requests linked to your profile.

Cookies and device signals

Cookies help keep your session active, remember basic choices and spot unusual login patterns. You can adjust browser settings, but some account and security functions may not work correctly without required cookies.

Wallet record privacy

Payment records may include channel names, references, timing and status for Touch 'n Go, GrabPay, Boost dan FPX. We use those records for reconciliation, support checks and privacy requests about wallet activity.

Security access controls

Staff access to personal data is limited by work role. Sensitive account actions may create audit logs, so we can check who handled a record when you raise a privacy or account access question.

Retention and deletion

We keep personal data while your account is active and for periods needed for legal, accounting, dispute and fraud-prevention reasons. When those reasons end, we delete, mask or anonymise records where practical.

Correction request handling

If your contact details or account fields are wrong, tell us what needs changing and why. We may ask for ownership proof before we update records, especially where wallet or access data is affected.

Browse Privacy Questions Before You Join

These answers explain how this Privacy Policy works when you create an account, make a payment, use cookies or contact us about your data. They are written for Malaysia account holders and focus on practical privacy steps. If your request involves identity, wallet records or account access, we may ask extra questions before releasing or changing personal data.

We collect the details needed to create and secure your account, such as contact fields, login credentials, device signals and verification responses. We also store support messages when you ask us to handle a privacy matter.

No. We do not sell your personal data. We may share limited records with payment processors, security providers, hosting partners or authorities when needed for account service, fraud checks, dispute handling or legal duties.

Wallet records may show the payment channel, reference, time, status and related account ID. We use those details to match payments, answer privacy questions, resolve disputes and meet accounting or legal record duties.

Yes, you can ask us to correct, update or delete personal data where the law and our record duties allow it. We may need account ownership proof before changing data linked to access or wallet activity.

Cookies help us keep your session active, remember basic choices and identify unusual login behaviour. You can manage cookies in your browser, but required cookies may be needed for account security and access controls.

Only authorised team members and service partners can access personal data when their role requires it. Access may be logged, and sensitive records are handled through support, security, payment or legal request channels.

We keep records while needed for account service, support, security, payment reconciliation, accounting, disputes and legal duties. After those reasons end, we delete, mask or anonymise personal data where practical.

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